Operating since 1971
Hasmukh Agency established the healthcare distribution foundation from which Pillbox evolved.
More than five decades of operating continuity
Review your operating model How we work
First, decide who owns what.
Every Pillbox partnership begins by defining the result, the work required and who owns each decision from operation through resolution.
The operating model
Define. Connect. Run. Resolve. Verify.
The process is designed around accountability, not activity for its own sake.
- 01
Define responsibility
Agree what Pillbox owns, what remains with the brand or platform, and who can make each decision.
- 02
Connect the operation
Set up the channels, systems, inventory, licences, controls and operating evidence required by the scope.
- 03
Run the work
Operate the agreed commercial, distribution and fulfillment responsibilities with named owners.
- 04
Resolve exceptions
Establish what is true, identify the required action, route it to the right owner and follow it through.
- 05
Verify the result
Check whether the action changed the commercial or operating outcome, then use that evidence to improve the next decision.
Operating record
The work behind the proposition.
Pillbox’s model is built on operating precedents across healthcare distribution, pharmacy, marketplaces and licensed fulfillment.
Early Seller Flex operator
In 2015, Pillbox Fulfillment became one of Amazon India’s earliest Seller Flex operators and established Amazon India’s first Seller Flex site for Health & Beauty.
Seller-operated healthcare fulfillment from the programme’s earliest stageAmazon Pharmacy launch
Pillbox Pharmacy collaborated on the launch of Amazon Pharmacy India and its controlled pharmacy operations.
Digital demand connected to pharmacy executionLicensed operating network
Drug, medical-device, FSSAI and AYUSH licences across the current network in Mumbai, NCR, Bengaluru, Kolkata and Hyderabad.
Pan-India service from an expanding base100+ brand partners
Selected operating relationships.
A selection of the brand partners served by Pillbox and its operating foundation across healthcare, medical devices, eye care, diagnostics, beauty, skincare, personal care, wellness and consumer health.
D2C
BeatOCurapodAqualens by LenskartMosaic WellnessDermaTouchPoshan
Pharma
AbbottTorrentZydusDr. Reddy’s LaboratoriesJohnson & Johnson
Medical devices
OneTouchAcuvueAlconBausch + LombBraunDr. Morepen
Dermocosmetics
GaldermaRohto JapanAveenoNeutrogena
Beauty & personal care
KenvueNoble Hygiene
Ayurveda
BaidyanathDhootapapeshwarDabur
Common questions
What brands and partners usually ask.
01Was Pillbox an early Amazon Seller Flex operator in India?
Yes. In 2015, Pillbox Fulfillment became one of Amazon India’s earliest Seller Flex operators and established Amazon India’s first Seller Flex site for Health & Beauty.
02What was Pillbox’s role in Amazon Pharmacy’s India launch?
Pillbox supported Amazon Pharmacy’s India launch through Pillbox Pharmacy, bringing healthcare distribution and fulfillment experience into the operating environment required for pharmacy commerce.
03Where does Pillbox’s operating history begin?
Pillbox Fulfillment is built on the operating foundation established as Hasmukh Agency in 1971. The business has evolved across healthcare distribution, organised retail, marketplaces and fulfillment as the channels through which healthcare and consumer products reach customers have changed.
Partnership principle
One scope. Named owners. Results that can be checked.
Pillbox does not stop at reporting a problem. The work continues through action, resolution and verification.
Operating review
Review your operating model.
Identify where responsibility, inventory, channel execution or fulfillment is breaking down.
Start an operating review 20-minute diagnostic. No systems access or technical integration required.Not ready for a full review? Send us one operating challenge.