Mumbai
West India
Commercial coordination and fulfillment coverage for western India.
Review your operating model Network
Pan-India service. An expanding operating network.
Pillbox currently operates from Mumbai, NCR, Bengaluru, Kolkata and Hyderabad, with the ability to add locations and capacity as an engagement requires.
NCR
North India
Operating reach across Delhi NCR and key northern markets.Bengaluru
South India
Commerce and fulfillment support for southern India.Kolkata
East India
Regional execution supporting eastern India.Hyderabad
South-central India
Operating coverage connecting southern and central markets.Category-ready operations
The product determines how the network operates.
Licences across the network
Drug, medical-device, FSSAI and AYUSH licences across all current operating cities.
Inventory control
Stock state, batch, expiry, returns and fulfillment exceptions managed through defined workflows.
Documented workflows
Clear process ownership, evidence and escalation across critical operating stages.
Connected execution
Coordination across locations, commercial teams, customer channels and operating partners.
Node setup
Each location is configured for the job.
The product, demand pattern, channel mix and service promise determine how each node runs.
Category readiness
Applicable product, storage, handling, documentation and escalation requirements.
Inventory model
Stock placement, replenishment, batch and expiry controls, and returns treatment where applicable.
Channel support
The routes to market served from the node and the workflow required by each channel.
Service design
Coverage, cut-offs, fulfillment commitments, reporting and exception ownership.
System connection
How orders, inventory states, approvals and operating evidence move between systems and teams.
The current network is the operating base, not the limit. New locations, capacity and service models can be added when the commercial and operating case requires them.
Common questions
What brands and partners usually ask.
01What makes healthcare fulfillment different from conventional fulfillment?
Healthcare products can introduce requirements around licensing, storage, batch and expiry controls, traceability and returns. These requirements affect how inventory is received, stored, allocated, dispatched and returned, making healthcare fulfillment an operating and compliance discipline rather than simply a warehousing function.
02How does Pillbox manage batch and expiry-controlled inventory?
Where products require batch, lot or expiry controls, those attributes form part of the inventory operation. This allows inventory to be identified and handled according to the requirements of the product, channel and applicable operating process.
03Why does licensed distribution matter in healthcare commerce?
For products and channels where licensing requirements apply, fulfillment cannot be separated from the regulatory framework governing distribution. Pillbox’s experience in healthcare distribution allows these requirements to be considered as part of the operating model rather than treated as an afterthought.
04How are returns different for healthcare products?
A returned healthcare product cannot always be treated like ordinary consumer inventory. Its condition, product requirements and applicable controls determine whether and how it can re-enter saleable inventory. The returns process therefore needs to preserve traceability and appropriate inventory status.
Operating review
Review your operating model.
Identify where responsibility, inventory, channel execution or fulfillment is breaking down.
Start an operating review 20-minute diagnostic. No systems access or technical integration required.Not ready for a full review? Send us one operating challenge.