Capabilities

Everything between demand and delivery.

Pillbox can run sales and channels, healthcare compliance, inventory and fulfilment, supported by one intelligence layer.

What we run

Four parts of the same job.

Choose the capabilities you need. Connect them when one team should own the result.

Warehousing and fulfilment

Store, move, dispatch and return products across five cities.

What Pillbox operates

Multi-city warehousing and fulfilment
Inventory, order, dispatch and returns operations
B2B, D2C, institutional and retail distribution
Marketplace and Seller Flex fulfilment workflows

How it contributes

Turns orders and operating decisions into physical movement.

Put stock where demand is, then move it through the right channel.

Healthcare compliance

Build category controls into daily operations.

What Pillbox operates

Regulated healthcare distribution workflows
Category-sensitive storage and order handling
Documentation, exception and escalation control
Operating alignment with applicable Drugs and Cosmetics requirements

How it contributes

Makes healthcare requirements part of the workflow, not a final check.

Sell and fulfil within the controls required by the category.Specific licences, facilities and regulatory scope are confirmed for each engagement.

Sales and commerce

Run demand, channels and orders as one operation.

What Pillbox operates

Go-to-market and market-access execution
Sales and channel management
Marketplace, D2C, B2B and retail operations
Performance marketing aligned with inventory and capacity

How it contributes

Connects what you want to sell with demand, available stock and delivery capacity.

Growth plans the operation can actually deliver.

Intelligence and control

Turn operating signals into decisions, actions and checked results.

What Pillbox operates

Connected inventory, order and fulfilment signals
Exception detection and operating prioritisation
Decision, approval and action visibility
Outcome verification and operational learning

How it contributes

Shows what needs attention, what should happen next and who needs to act.

See the issue, resolve it and check that the action worked.

Capability scope

The work we do.

Every scope is shaped around your product, channels, geography and team.

Market access

India go-to-market design and execution for brands entering or expanding in the market.

Healthcare distribution

Category-aware operating workflows for regulated healthcare commerce.

Multi-city fulfilment

Warehousing and fulfilment across Mumbai, NCR, Bengaluru, Kolkata and Hyderabad.

B2B and D2C

Connected order and fulfilment operations across direct, wholesale and institutional demand.

Marketplace operations

Marketplace and Seller Flex workflows connected to inventory and fulfilment control.

Inventory and orders

Visibility and operating coordination across stock, orders, exceptions and returns.

Retail and institutional

Distribution operations for channel models that extend beyond ecommerce.

Channels and performance

Sales, channel management and performance marketing aligned with execution capacity.

Commerce routes

Different channels need different operations.

Pillbox adapts the work to each route to market while keeping inventory and decisions connected.

Marketplaces

Listings, orders, inventory, fulfilment, returns and operating exceptions coordinated across marketplace workflows.

Quick commerce

Assortment, inventory availability and rapid replenishment shaped around the service model of each platform.

D2C

Owned-channel demand connected to order management, customer delivery, returns and operating visibility.

B2B

Wholesale and trade demand supported through agreed commercial, inventory, dispatch and documentation workflows.

B2B2C

Partner-led consumer journeys coordinated across the brand, intermediary, fulfilment operation and end customer.

Institutional

Structured supply to hospitals, clinics, corporates and other approved institutional buyers.

Retail distribution

Physical retail demand supported through regional inventory and disciplined distribution execution.

Seller Flex

Marketplace fulfilment operated from seller-controlled facilities with platform-aligned processes and category controls.

Category readiness

Built around the product, not only the parcel.

Category readiness is established during scoping. The operating model is then configured around applicable requirements, product characteristics, channels and service commitments.

Pharmaceuticals and regulated healthcare

Workflows shaped around applicable Drugs and Cosmetics requirements, product controls and documentation.

Medical devices

Operating design aligned to the product, channel, handling and traceability needs of the portfolio.

Eye care and contact lenses

Category-aware inventory, order and customer workflows for specialised eye-care products.

Diagnostics and CGM

Controlled commerce operations for diagnostic products and continuous glucose monitoring portfolios.

Wellness, nutrition and personal care

Connected demand, channel and fulfilment execution for high-growth consumer health categories.

Ayurveda, homeopathy and Unani

Operating readiness assessed against the applicable category, product and distribution requirements.

Controlled consumer products

Disciplined operations for consumer portfolios that require tighter storage, handling or channel governance.

Operating principle

One team should see the whole operation.

Pillbox connects the commercial, regulated and physical work needed to deliver the result.

Partnership

Tell us what needs to work better.

Discuss a partnership